Hard hand, soft hand, soft 17

Soft hands are hands that can take two distinct values because they contain an ace which can be treated as either one point or eleven points. All other hands are hard hands. If not specified, one can safely assume that a hand total is hard, since soft hands are always qualified as such, while hard hands are only qualified to distinguish them from soft hands (“Was that a soft 17?” “No, it was a hard 18!”). Soft hands are called by their higher potential value. For example, soft-17 refers to a hand that could take the value of either 7 or 17. A hand with an ace that can only be treated as a 1, since treating it as an 11 would result in busting, is considered a hard hand because it cannot take two values.

Soft 17 is particularly important because, while dealers must always stand with hard 17s (or more), they often must hit soft 17s. To avoid confusion, casinos usually print that rule directly on the blackjack table felt: “Dealer must hit soft 17” or “Dealer must stand on all 17s”. While the dealers’ best strategy is to stand with hard 17 or more, it is better for the casinos (worse for the players) if dealer’s hit soft 17s.

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